Make sure your internet connection is stable. This setting allows presenters to speak to each other privately. If it’s not, you won’t have audio.Ĭheck your webinar software to make sure the Presenters only mode isn’t enabled. If you’re using an external microphone, check to make sure it’s plugged in properly and turned on. Examples include Skype, Facebook, and WhatsApp. Especially apps that use your mic and camera. (If you’re using an external mic, keep it plugged in.)Ĭlose any unnecessary applications running on your computer. Here’s how:įirst, check to see if any external devices are connected to your computer. While frustrating, this problem can be troubleshot and fixed quickly.

For some reason, your audio is malfunctioning, and the success of your entire webinar is now in the balance. When the appointed time finally comes, you log in to your webinar software of choice and start speaking to your audience.Įverything seems to be going flawlessly - until you realize that your attendees can’t actually hear the words you’re saying. You’ve been planning this webinar for weeks, and you’re excited. Now that we’ve covered the golden rule of webinar troubleshooting, let’s talk about the four most common webinar technical issues you may run into and how to solve them. But if just a few attendees experience problems, there is likely an issue with their systems, which may require personalized attention. Think about it, if every attendee experiences the same problem, the presenter is likely at fault, as they are the only common denominators. Why is this rule so important? Because it will help you pinpoint and fix webinar issues faster. If all webinar attendees report similar issues, thou shalt troubleshoot the live broadcast on the presenter’s end.

If only a selected handful of webinar attendees report issues, thou shalt troubleshoot with said attendees individually. The Golden Rule of Webinar Troubleshootingīefore we address the most common webinar technical issues, we need to define the golden rule of webinar troubleshooting, which says: Learn About Your Sound and Image Settings 3 Tips to Prevent Webinar Technical Issues.Attendees Never Receive Email Invitations and/or Registration Confirmations The Golden Rule of Webinar Troubleshooting.

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